Privacy Policy
PowerPlay is committed to safeguarding the personal data of our users. This Privacy Policy outlines our practices regarding the collection, processing, and protection of information when you access power-play.org and utilize our digital services.
By continuing to browse, you can allow the use of cookies according to your preferences. Where required by law, we will ask for your consent before activating non-essential cookies.
Information We Collect
To provide a secure and functional environment, we collect specific categories of data during your interaction with our platform.
Identity and Contact Data
When you register for an account, we collect necessary identification details. This typically includes your full legal name, date of birth (to verify you meet our strict 18+ requirement), residential address in Canada, email address, and telephone number.
Financial and Transactional Data
If you engage in financial transactions on our platform, we collect relevant payment routing information. This may encompass billing addresses, transaction histories, and partial payment card details or banking information necessary to facilitate deposits and withdrawals safely.
Technical and Usage Data
Our servers automatically record technical metrics when you access power-play.org. This includes your Internet Protocol (IP) address, browser type and version, time zone setting, operating system, and detailed logs regarding your navigational patterns on our site.
Cookies are small text files that a site can save on your browser or device. They are often used for the platform to function correctly, to remember choices (e.g., language), and to understand how the service is used.
In addition to cookies, we may use equivalent technologies (e.g., local browser identifiers) for comparable purposes.
Legal Bases for Processing
We process your personal information under established legal frameworks. Primarily, data is processed to fulfill our contractual obligations to you when delivering our services. Furthermore, we rely on legitimate business interests-such as fraud prevention and platform optimization-provided these interests do not override your fundamental rights. Where required by law, we will obtain your explicit consent for specific processing activities.
We use cookies to:
- maintain the session and enable essential functions (login, security, fraud prevention);
- improve service performance and stability;
- remember settings and preferences;
- measure platform usage to identify errors and optimize the experience;
- where applicable, display more relevant content or communications based on interests.
How We Use Your Data
The information gathered is utilized strictly for operational and compliance purposes. We use your data to:
Establish and administer your user account.
Process financial transactions and maintain accurate ledgers.
Provide customer support and respond to your inquiries.
Monitor platform security and investigate suspicious activities.
Ensure strict adherence to our minimum age requirements and responsible gaming protocols.
Strictly Necessary Cookies
These are essential for the service to function. Without them, some features would not be available (for example, authentication, security, load balancing). These cookies normally cannot be disabled from our preference system, although you can manage them from your browser (see corresponding section).
Performance and Analytics Cookies
They help understand how the platform is used (e.g., pages visited, load times, error events). The collected information is usually aggregated to compile statistics and improve the service. Where applicable, they are activated only with your consent.
Functionality Cookies
They allow remembering choices to offer a more consistent experience (e.g., region, language, display settings). They can be activated by our tools or by integrated components, and in certain cases require your consent.
Advertising and Targeting Cookies
If we ever use targeting cookies, their purpose would be to limit repetitions, measure campaigns, and display content more aligned with interests. If we do not perform interest-based advertising, this category may be disabled or used in a limited way. When present, it will be managed by consent and you can reject it without losing access to essential functions.
Data Retention Protocols
We retain personal information only for the duration necessary to fulfill the purposes outlined in this document. Account-related data is typically stored for the lifespan of the active account. Following account closure, certain records may be retained for an extended period to comply with financial auditing standards, dispute resolution, and legal obligations within the Canadian jurisdiction.
Where applicable, you will see a cookie notice that allows you to:
- accept all non-essential cookies;
- reject non-essential cookies;
- configure by categories (e.g., analytics or functionality).
You can modify your decision at any time from the privacy/cookie options available on the platform or by resetting cookies in your browser. Please note that revoking consent does not affect the legality of prior use based on your authorization.
Information Sharing and Disclosure
We do not sell your personal data to external marketing agencies. We may share necessary information with carefully vetted service providers who assist in operating our platform, such as payment processors, identity verification services, and technical hosting infrastructure. These entities act as data processors on our behalf and are bound by strict confidentiality agreements.
You can control cookies from your browser settings. In general, you can:
- open browser settings or preferences;
- look for the “Privacy”, “Cookies” or “Site Data” section;
- choose to block third-party cookies, block all, or allow them;
- delete cookies and stored data;
- restart the browser to apply changes.
If you block strictly necessary cookies, some functions may fail (e.g., maintaining the session).
International Data Transfers
While our primary operations target the Canadian market, some of our technical infrastructure or service partners may be located internationally. When your data is transferred outside of Canada, we implement appropriate technical and contractual safeguards to ensure your information receives a level of protection comparable to domestic standards.
Some functions may rely on external providers (e.g., measurement services, security or integrated functionalities). These third parties may set their own cookies or identifiers. We do not control the internal operation of these technologies, but we strive to limit their use to what is necessary and require reasonable standards of security and confidentiality.
Data Security Measures
We employ reasonable, industry-standard administrative, technical, and physical security measures designed to protect your personal data from unauthorized access, alteration, or destruction. However, no digital transmission or storage system can be guaranteed to be entirely flawless, and we cannot warrant absolute security.
A cookie can be:
- session: deleted when the browser is closed;
- persistent: remains for a defined period or until you delete it.
The duration depends on its purpose (e.g., security, preferences, measurement) and is adjusted to be proportional to the objective.
Your Privacy Rights
Depending on your specific region within Canada, you possess certain rights regarding your data. These typically include the right to request access to the personal information we hold about you, the right to request corrections to inaccurate data, and the right to request the deletion of your account and associated information, subject to overriding legal retention requirements.
We may update this policy to reflect technical, operational, or legal changes. The current version will be published on the platform with its update date.
Contact Our Privacy Team
If you have questions about this policy or wish to exercise your privacy rights, please contact our dedicated support team.
Contact Details
Email: [email protected]
Phone: +1 416 555 0198
Address: 123 King Street West, Toronto, ON M5X 1A9, Canada
If you have questions about the use of cookies or wish to exercise options related to your preferences, contact us:
- Email: [email protected]
- Phone: +52 55 4168 2930
- Address: Av. Paseo de la Reforma 222, Floor 9, Col. Juárez, Cuauhtémoc, C.P. 06600, Mexico City, Mexico
